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Companies dealing with radical transformation must accept the inevitability of the change and chart a course that maximizes returns without accelerating commitment to the troubled business—much easier said than done. Technology is helping pharmacies provide contextual and targeted interventions through multiple channels for superior customer experience and increased Medical Adherence. Johnson expects the transformation to be complete by 2015. "All department stores either rise or fall on their ability to execute a strategy," Lal says. "These are great ideas, but the ability to execute day in and day out, and keep employees motivated in such a large organization where stores are spread over such a huge territory" will make or break the plan.

Pages: 320

Publisher: AMACOM (June 30, 2009)

ISBN: 0814414400

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